WE ARE CONNECTED LTD operates this website (www.we-are-connected.co.uk) as well as a number of related services, including our Mobile App (“Connected App) , (collectively, “We Are Connected”). These Terms of Service (“Terms”) constitute a binding agreement between we-are-connected.co.uk (“we”, “us” or “our”) and you (“you” or “your”) and govern your use of the romasurveys.com website (the “Website”) and your participation in the We Are Connected Services. These Terms apply to both customers of the Service who submit questions (“Customers”), websites promoting surveys (“Publishers”), and to members who respond to such questions (“Member”). These Terms also apply whether you register as a Member, Publisher or Customer or browse the Site as a “Visitor” (“you” or “your” refers to the person accessing or using the Site or Services). These Terms further apply to any person accessing romasurveys.com for whatever reason (“User”), including but not limited to, those individuals using romasurveys.com through the referral program. If you do not agree to these Terms, you should immediately leave this page and not access or use the Website or the We Are Connected Service. 

1. Acceptance

​BY ACCESSING AN ACCOUNT OR USE OF WE ARE CONNECTED SERVICES YOU REPRESENT AND WARRANT TO US THAT

(A) YOU HAVE READ AND UNDERSTAND THESE TERMS;

(B) YOU ARE AT LEAST 13 YEARS OF AGE; AND

(C) YOU ARE OF SUFFICIENT LEGAL AGE TO LEGALLY ENTER INTO THESE TERMS.

IF YOU ARE ACCEPTING THESE TERMS ON BEHALF OF A COMPANY OR OTHER ORGANIZATION, YOU REPRESENT AND WARRANT THAT YOU HAVE AUTHORITY TO BIND SUCH COMPANY OR ORGANIZATION TO THESE TERMS, AND THE TERM “YOU” SHALL BE DEEMED TO INCLUDE SUCH COMPANY OR ORGANIZATION. 

2. Updates to Terms and Changes to the We Are Connected Service

THESE TERMS MAY BE AMENDED OR CHANGED BY US AT OUR DISCRETION, WITH OR WITHOUT NOTICE, AT ANY TIME. Except as otherwise stated by us, these amendments or changes will become effective thirty (30) days following their initial posting and the applicable amendment or change will not apply with respect to any dispute that we had actual notice of prior to the effectiveness of the applicable amendment or change. We indicate at the top of the page when these Terms were last updated. Your continued access or use of the We Are Connected services or Website following changes to this Agreement means that you accept those changes unless you have entered into a separate agreement with WE ARE CONNECTED that expressly supersedes these Terms in writing. 

3. Privacy Policy

We are committed to protecting the privacy of the personal information you provide to us through the Website or the Connected App. Any information you submit through the Website or the Connected App is subject to our Privacy Policy located at http://we-are-connected.co.uk/privacy-policy, which is a part of these Terms. You agree to maintain and comply with our Privacy Policy.  

4. Content

When you access We Are Connected Website and/or Connected App, you obtain access to various kinds of information and materials, all of which we call “Content.” As a customer and member, you may also supply Content. Most Content comes in various forms including, but not exclusive to questions, comments, and replies that you or other Members and Customers contribute through We Are Connected. 

5. Accounts

In order to participate in the Connected App as a Businesses, you will be required to create an account with us (“Account”). You are not required to create an Account to participate in the Service as a Customer. Accounts may be shared within an organisation and may be used by multiples individuals per Account. However, the Account will be attributed to one named person. By using your account, you certify that all information you provide is complete, accurate, and current. You agree to update such information as it changes. You are responsible for maintaining the security and confidentiality of your Account and password. You are responsible for any activities that take place under your Account or password, regardless of whether your authorised the activity. We are not to be liable for any loss or damages from your failure to comply with this obligation. If you become aware of any unauthorised access or activity to your Account, you shall notify We Are Connected immediately. 

6. We Are Connected / Connected App

Requirements. In order to participate in the Connected App as a Member, or to use the Connected App as a Customer, you will need telecommunications access to a mobile phone compatible with the Connected App. You will also be responsible, at your expense, for all third-party devices, personal computers, hardware or software that are required to access or use the Connected App and any telecommunications access and telephone service required to access or participate in the Connected App and all related third-party service fees (including ISP charges). Certain messaging, service and other standard fees and charges may be applied by your carrier. Please check your plan with your carrier to ensure that you are aware of any such fees and charges. 

All charges to Members of the Connected App (“Business users”) are clearly stated on the We Are Connected website and are based on a subscription model.

7. Use of Website and We Are Connected.​         

(a)    You expressly acknowledge and agree that use of the We Are Connected website and service is at your sole discretion. You assume all risk of loss arising out of your use of the website and We Are Connected service.         

(b)    We reserve the right to restrict your access to and use of the We Are Connected services at any time for any reason         

(d)    As a business user, you agree to update your profile every six months and/or whenever there is a material change in that information (such as a change of address, services).         

(e)    As a business user, you are fully responsible for the content you submit through the service. We reserve the right (but have no obligation) to block or remove any content on the We Are Connected services for any reason, including but not limited to, promoting something which is unclear, misleading, illegal, offensive or inappropriate to the We Are Connected Mobile App user audience.       

(f)    When you download the Mobile App, you will be asked about your connection preferences regarding notifications and mobile phone location tracking. If you select ‘no’, the service will not run to it’s fullest potential. If you select ‘yes’, you do so in the knowledge that you are able to change these settings on your mobile devise at any time.
(g)    A business user’s account is intended for the use of a legitimately trading and legal entity. As a user, you agree not to purposely set up an account with falsified information which may relate to, but is not restricted to;

  • False identification of a business and it’s services
  • False advertising of a business, it’s services and it’s products
  • False advertising of a business or event location
  • Use of a credit/debit card of which you do not have permission to use

Additionally, you agree not to promote any of the following services;

  • Any illegal activities
  • Tobacco or smoking-related paraphernalia (including vaping and e-cigarettes)
  • Any services related to the sex industry, such as escort services, passage parlours, telephone lines, film/dvd/online viewing, strip clubs. The exception to this is for licenced ‘lapdancing’ clubs which can only promote themselves as an ‘adult club’. Imagery used must be discreet and appropriate for all audiences.
  • Promotions for dangerous, antisocial or irresponsible activities.
  • Promotions which encourage the misuse of alcohol.

(h)    You may receive surveys to test new product ideas that are still in the early stages of development. The products themselves, and the ideas and concepts regarding their manufacture and use, represent confidential information of a private company who is working with (supplier name) to obtain this data. By participating, you agree as follows:                  

(i)   to hold in confidence the secrecy of any technical or business information about the private company’s products which are disclosed, or made available to you directly or indirectly, or is information you otherwise receive incident to your participation in this community; to avoid discussing the private company’s technical or business information in public places where it might be overheard; to avoid discussing the private company’s technical or business information with friends and family members, or anyone; to accept a moral and legal obligation not to use or disclose any confidential technical or business information during and after participation in the test.                  

(ii)   the products to be shown to you, and described to you, are highly confidential and proprietary to the private company and you will not give them or expose them to any third party or discuss with anyone your experiences concerning them. The products shown to you, and described to you, are not available for sale and no offer for sale is being made to you. You agree that any ideas, patentable or not patentable, or suggestions contributed by you during the project, as well as any ideas, developments or inventions conceived by you as a result of your participation in the project, shall be the property of the private company in any manner it sees fit. By participating, you agree that any compensation you receive (monetary or otherwise) will be sufficient for participation, which includes your agreement to abide by the confidentiality terms set forth in this agreement that neither yourself nor any member of your household is employed by a competitive company. 

8. User Guidelines and Restrictions; Prohibited Use and Content

We Are Connected is not responsible or liable for any loss or damages arising out of any prohibited activity. You agree that you will not in connection with your use of the Website or any We Are Connected service:         
(a)    Commit any activity that violates local, state, federal, or international law;         
(b)    Use the Connected App in any way that distracts or prevents you from obeying any traffic or safety laws or policies, including, but not limited to, use while driving or operating heavy machinery;         
(c)    Abuse or harass any other user or person;         
(d)    Collect or store personally identifying information about other users for commercial or unlawful purposes;         
(e)    Impersonate any person or entity;         
(f)    Employ misleading email addresses or mobile numbers or falsify information in any part of any communication related to the Website or Connected App;         
(g)    Engage in any activity which may compromise the stability or availability of the Website or Connected App or use the Website or Connected App to compromise the availability or stability of any third party site or service, including, but not limited to, use the network infrastructure and service in a manner that puts an excessive burden on the limitation on the network;         
(h)    Use automated means, including, but not limited to, spiders, robots, crawlers, or the like to download data from the Website or Connected App or any related server or database;         
(i)    Decompile, disassemble, modify, translate, adapt, reverse engineer, create derivative works from or sublicense the Website, Connected App or any portion thereof;         
(j)    Circumvent any security measures or any payment collection methods employed on or through the Website or connected App, or access or use the Website or Connected App after your Account, these Terms or your access has been terminated or suspended by us;         
(k)    Use the Website or Connected App to send or respond to any questions, content or material of a sexual overtone or nature or upload, post, email, otherwise transmit or post questions, content or material, or links to any questions, content or material, in a manner that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of privacy or publicity rights, hateful, or racially, sexually, ethnically or otherwise objectionable, as determined by us;         
(l)    Upload, post, email, otherwise transmit or post links to any content or material that infringes any patent, trademark, service mark, trade secret, copyright or other proprietary rights of any person, or that contributes to, induces or facilitates such infringement;         
(m)    Upload, post, email, otherwise transmit or post links to any content or material that contains software viruses, worms, Trojan horses, time bombs, trap doors or any other computer code, files or programs or repetitive requests for information designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or to diminish the quality of, interfere with the performance of, or impair the functionality of the Website, Connected App or any third party software, site, equipment or service;         
(n)    Upload, post, email, otherwise transmit or post links to any content or material that violates any applicable law, statute, ordinance or regulation; or         
(o)    Rent, lease or sublicense the Website or Connected App. 

9. Fees and Payments

Customer use of the Connected App is subject to certain fees. These fees may change from time to time. 

With your agreement to these Terms and Conditions, We Are Connected shall provide certain Services. Some of the Services offered to Customers require payment of fees, interests, and other amounts (“Charged Services”).

We Are Connected reserves the right to change its prices at any time, subject to applicable law. If you, as a Customer, choose to receive these Charged Services, you agree to pay the applicable amount as indicated on the website for the selected Charged Services. You also agree to pay the taxes, levies and/or duties in connection with the selected Charged Services that may be imposed by taxing authorities.​

Just a reminder: The Services provided by We Are Connected are AS IS, and We Are Connected assumes no responsibility for any failure in providing the Services to you. By agreeing to these Terms and Conditions, ALL SALES ARE FINAL. Pre-paid credits expire 12 months from date of purchase.​ 

10. Third Party Links

The Website and Connected App may include hyperlinks or banner ads to third-party websites, content and/or resources (“Resources”). If you visit or link to a Resource, the Resource’s Terms of Use and Privacy Policy will apply to your actions while accessing the Resource. We Are Connected does not represent that it has reviewed such third party links, and is not responsible for them or any content appearing on them. You understand and agree that any material and/or data downloaded or otherwise obtained through use of a third-party link is done at your own discretion and risk. You are solely responsible for any loss or damages that results from the download of such material or data. 

11. Termination

We reserve the right without liability to terminate or restrict these Terms, or your access to, or use of, the Website or Connected App, with or without notice, for any reason, including but not limited to, if we believe that you have violated these Terms. You agree that we shall not be liable to you or any third party for any interference with or termination of your access to the Website or Connected App. Upon termination of your account, you may request a refund or credit for any prepaid amounts. We are not required, and may be prohibited, from disclosing to you the reason for termination of these Terms or your Account. Upon termination of these Terms for any reason, Sections 6, 8(b), 10, 11, 12, and 14 through 25) shall survive any termination. 
If We Are Connected terminates a member’s account, it disables the account holder’s access and ability to use the Account, but its Content may persist on We Are Connected servers. Termination of your account will result in forfeiture and relinquishment of all non-personally identifiable Content. 

12. Disclaimer of Warranties

THE WEBSITE AND CONNECTED APP ARE PROVIDED “AS-IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, TO THE FULLEST EXTENT PROVIDED BY LAW, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OR ANY REGARDING AVAILABILITY, USEFULNESS, RELIABILITY OR ACCURACY OF THE CONTENT AND SERVICES. ROMA Surveys DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE CONSEQUENCES OF THE USE OF ANY QUESTIONS (“SURVEYS”). WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE WEBSITE OR CONNECTED APP WILL BE UNINTERRUPTED, ERROR-FREE OR SUBJECT TO OTHER LIMITATIONS.

13. Limitation of Liability

WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS ARISING FROM THE USE OF CONNECTED APP CONTENT OR SERVICES; ANY FAILURES, DELAYS OR INTERRUPTIONS IN THE DELIVERY OF ANY CONTENT OR SERVICE CONTAINED ON OUR SERVERS; OR LOSS OR DAMAGES ARISING FROM THE USE OF THE CONTENT OR SERVICE PROVIDED BY WE ARE CONNECTED / THE CONNECTED APP. IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST PROFITS ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR CONNECTED APP, EVEN IF WE HAVE BEEN ADVISED AS TO THE POSSIBLITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM OR CAUSE OF ACTION WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION, WHETER ARISING IN CONTRACT, TORT OR OTHERWISE, EXCEED THE AMOUNT OF 
(A) THE FEE ACTUALLY PAID BY YOU AS A CUSTOMER, IF ANY, IN EACH CASE DURING THE 90 DAY PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOU ASSERT ANY SUCH CLAIM. THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.​

14. Indemnification

You agree to indemnify and hold us harmless from any loss, liability, claim, demand or expense, including but not limited to, reasonable attorney’s fees, made by any third party due to, or arising out of, your use of the Website or Connected App (including, without limitation, as to Customer for the content of any surveys they submit), or any breach or violation of these Terms.

15. Governing Law

This Agreement shall be construed in accordance with the laws of the United Kingdom, and we each irrevocably consent to bring any action to enforce this Agreement in the courts of Law. You consent to the exclusive jurisdiction courts of the United Kingdom for such purposes. 

16. Arbitration

(a)    Arbitration. All claims arising out of or relating to these Terms (including their formation, performance and breach) and We Are Connected shall be finally settled by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with the provisions of its Commercial Arbitration Rules and the supplementary procedures for consumer related disputes of the AAA, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms, including, but not limited to, any claim that all or any part of these Terms are void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. To the extent the filing fee for the arbitration exceeds the cost of filing a lawsuit, we will pay the additional cost. The parties understand that, absent this mandatory provision, they would have the right to sue in court and have a jury trial. They further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.         
(b)    Class Action Waiver. The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this section is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes. 
(c)    Exception – Litigation of Small Claims Court Claims. Notwithstanding our decision to resolve all disputes through arbitration, either party may also seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.
(d)    Thirty Day Right to Opt Out. You have the right to opt-out and not be bound by the arbitration and class action waiver provisions set forth in this section by sending written notice of your decision to opt-out to the following address: 195 Inland Ridge Way Atlanta, GA 30342. The notice must be sent within thirty (30) days of registering to use the Service; otherwise you shall be bound to arbitrate disputes in accordance with the terms set forth above. If you opt-out of these arbitration provisions, we also will not be bound by them. In addition, if you elect to opt-out of these arbitration provisions, we may terminate your use of the Service

17. Force Majeure

We shall not be held responsible or liable for any delay or failure in performance hereunder caused by acts of God (or natural disasters), terrorism, strikes, embargoes, fires, war, or any other cause beyond our reasonable control. 

18. Notices

Except as explicitly stated otherwise, legal and other notices (including but not limited to notices of legal proceedings) shall be delivered to us at the email address you provided us (a) at the time you registered; (b) through a subsequent notice of an address change; or (c) through a posting through the Website or Connected App. Physical notices shall be effective when received. Email notices allowed hereunder shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. In addition, we may provide notice by certified mail, postage prepaid and return receipt requested. In these cases, notice shall be deemed given when received. 

19. Refunds

If you choose to cancel a campaign that you have not yet received any responses for, please contact us at hello@we-are-connected.co.uk to inform one of colleagues if you would like a refund. Once we have received your request, we will contact you to process your cancellation. Alternatively, if you’ve deposited money into our platform using our ‘manage funds’ tool and would like to withdraw your funds, please contact us at hello@we-are-connected.co.uk and we’ll be happy to reimburse you on the full amount spent. If it is too late to cancel your survey campaign (you have already received survey responses), we will be unable to refund you on your purchase as stated within this terms and conditions, regardless of the amount of responses you have so far received. Orders made 14 days before requesting a refund will not be accepted as stated within this terms and conditions. 

20. Quality Accountability 

Our platform has numerous functions that improve the UX and functionality with users, promoters and researchers. We always ensure every aspect of our business is transparent, simple and valuable however we cannot assume responsibility for potential dishonesty from some users.

21. Non-Waiver

No delay or failure to take action under these Terms shall constitute any waiver by us of any provision of these Terms. 

22. Enforceability

If any provision of these Terms is found invalid or unenforceable under applicable law, the remaining provisions will continue in full force and effect. 

23. Assignment

These Terms are personal to you and may not be transferred, assigned or delegated by you to any other person or entity. Any attempt by you to assign, transfer or delegate these Terms shall be null and void. These Terms will bind and inure to the benefit of each party’s permitted successors and assigns.​

24. Entire Agreement

These Terms (including all terms and conditions incorporated herein by reference) constitute the complete and exclusive agreement between us and you with respect to the subject matter hereof and supersede all prior oral or written understandings, communications or agreements not specifically incorporated herein. 

25. Content Acknowledgement

By creating an account and using our platform, you acknowledge that certain visual content on both our website and platform are derived from licenced image libraries of which We Are Connected are licence holders.

Third Party content is the responsibility of the Account holder and not We Are Connected.

26. No Third Party Beneficiaries

These Terms are between you and us. There are no third party beneficiaries.

27. Payment Card Industry Compliance (PCI)

At We Are Connected, we put the security of your data first. The safety of your credit and debit card information is maintained by our payment providers; Stripe, who are PCI compliant. 

28. Payment Pending

As explained within our FAQ’s webpage, we reserve the ability to hold your deposited funds until they have official cleared through our e-payment provider, Stripe. WE ARE CONNECTED LTD holds the right to approve deposited funds at a time of its choosing however we shall not hold funds longer than 24 hours following the funds clearing successfully through Worldpay. Once your deposit has cleared, the money will automatically be available to use within your account. This process may take between 0-24 hours however we want you to get started as soon as possible so typically funds will be available within minutes of clearing our pending process. If want to request a refund , send us an email stating your request to hello@we-are-connected.co.uk and we’ll refund your deposit as soon as Stripe has cleared your money. We are not responsible for the time taken for Stripe to clear your deposit and any disputes regarding delayed processing should be raised with Stripe, not WE ARE CONNECTED LTD. 

29. Contact Us

In any situation where you wish to speak to a member of our team, please find both our contact details and companies registered details below. Please note that we’re able to provide a response to any questions or issue quicker through email than telephone as our phone line may be busy.

Primary Number: 07783959095
Email Address: hello@we-are-connected.co.uk

Company Registration Name: WE ARE CONNECTED LIMITED
Company Registration Number: 12038012
Place of Registration:
The Granary, Orchard Garth, Copmanthorpe, York, YO23 3YP (England)